Refund policy

If you want to return the ordered product, you can do so within 14 days from the day of delivery of the order. You can return the ordered product if it is not opened and used. Products can be returned by mail to the address: "SIA EiroBaltik, Nākotnes iela 30, Garkalne, Garkalnes parish, Ropažu district, LV - 2137, Latvia". 

Right of withdrawal

The Buyer has the right to reject the Product within 14 calendar days from the moment of receipt of the Product by sending a letter of rejection to the Seller (Manufacturer). The cancellation letter form is sent by the Seller to the Buyer by e-mail at the Buyer's request.

The Buyer is obliged to return the Product to the Seller within 7 days after sending the letter of refusal. All expenses incurred in connection with sending the Product back to the Seller shall be borne by the Buyer.

The buyer cannot exercise the right of withdrawal if:

▪ the ordered Goods cannot be returned due to their nature, whether they are perishable or can be quickly used up;

▪ the ordered Goods are made directly for the Buyer according to individual order.

The sixth part of Article 12 of the Consumer Rights Protection Law of the Republic of Latvia states that "the consumer is responsible for maintaining the quality and safety of the product during the period of exercising the right of withdrawal". The Seller reserves the right to refuse the Buyer to exercise the right of withdrawal or to withhold a compensation fee in case the product is damaged, by neglecting the product during use or by not following the instructions in the manual, if the product's original packaging is lost or if its packaging is significantly damaged.

Returning goods

The Buyer can use the right of refusal contained in the Consumer Rights Protection Law of the Republic of Latvia and return the Product within 14 calendar days by sending it by mail to SIA EiroBaltik office address "SIA Eirobaltik, Nākotnes iela 30, Garkalne, Garkalnes parish, Ropažu district, LV - 2137". or with Omniva services to Garkalne Lats package. Upon receipt of the product, the Buyer must make sure that it corresponds to the order (color, name of the product and other relevant parameters). In the event that the Goods are assembled inaccurately, or the Buyer wishes to use the right of refusal, in that case he must contact the Seller by e-mail: marusha@marusha.lv, then the Buyer receives a cancellation form from the Seller, which he fills out and sends to the Seller to the above-mentioned e-mail.

The Seller transfers the money for the returned Product to the bank account specified by the Buyer in the cancellation form within 14 (fourteen) calendar days after the termination of the Agreement and after receiving the returned product. Items must be unused and undamaged, and a printed order confirmation must accompany the shipment. Return shipping costs are the responsibility of the customer.

In the case of a damaged product, please take a photo of the damaged product and send it to the customer support e-mail marusha@marusha.lv, indicating the order number. After receiving confirmation, the damaged product can be sent back to SIA EiroBaltik office (" SIA EiroBaltik, Nākotnes iela 30, Garkalne, Garkalnes parish, Ropažu district, LV - 2137 ") for exchange.

The buyer is obliged to keep documents (receipts or electronic order receipts) about the receipt of the Product.

The Buyer is informed that the Seller has the right to unilaterally change the terms of this Agreement at any time.

The Buyer can find detailed information about the right of withdrawal at the following website address:  http://www.ptac.gov.lv